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FAQ

WHAT IS YOUR GUARANTEE?

  • We like to keep things simple. If it broke we fix it or replace it. For life, the guarantee is lifelong. We design it to last, so you do not have to spend again in a year or another with another handle, unless you want a new model or a new color.
  • HOW DO I CHOOSE THE SIZE FOR ME?

  • It is based on height and body size. The ideal position of the double strap is 12cm "below the armpit so that the cameras stay high on the body.
  • Small = Height below 1.70m
  • Medium = Height above 1.70m to 1.80m
  • Large = Height above 1,80m
  • But if you have broad shoulders and are at the limit of the above measures use a size up, and if you are thin and have thin shoulders one size less. Example: if you are 1.78m and have broad shoulders (large body structure) use Large. Example 2: if you have 1.72m and are thin (slender structure) use Small. And in doubt do not hesitate to call us in chat On the website or on whatsapp 11 99607 2817 or email atendimento@blackhold.com
  • HOW CAN I PAY?

  • You can pay by credit card through Paypal
  • HOW LONG DOES IT TAKE FOR SHIPPING AND HOW CAN I CHECK THE STATUS OF MY ORDER?

  • On the site for security we always put in a few extra days, but it is normal to go the day after the order if it is done in the afternoon or evening, if it is in the morning it can go the same day. Sometimes depending on what was requested it may take a few days to send, in case of suitcases and backpacks when it does not have the color requested by the customer, but when this happens the customer is informed via email and if the same wants to change the color so that it is Shipped faster is possible but if it can wait a bit we do in the desired color quickly. After the shipment is sent to the customer the tracking number, so you can track your order until delivery.
  • CAN BLACK HOLD SEND TO OTHER COUNTRIES? WHICH ONE?

  • We already ship to many countries, by official mail, it takes an average of 10 to 20 days for most countries, but since it is official mail, it depends on each country. And remembering that each country has its own policy of taxes on imports and these rates are paid in the country by the customer.
  • HOW DO I MAKE MY ORDER AND PAYMENT?

  • In the product page you choose the color and the appropriate size and click add to cart if it is the case to order other products, do the same on each product page, when you are ready to finalize the purchase click on the top right corner and then CHECKOUT. You will be taken to the login page, if you have already done the registration is just to login, if you prefer not to make the registration before, just click continue as guest. On the next page you need to choose the payment method choose Paypal (you need to have a Paypal account if you don't go to www.paypal.com and make yours, it's fast and the safest internationally
  • WHAT IS THE ASSURANCE THAT I AM NOT BEING DRAWN AND WILL NOT REGRET THE PURCHASE?

  • Black Hold is a serious company with more than 3 years of market, more than 2000 (two thousand straps) sold and delivered, many satisfied customers and many of these became fans of the brand, and that makes us just want to always improve.
  • The double strap the customer has 30 days to try and if you do not like the product for any reason you can return that we refund the money paid for the product. The bags and other handles the deadline is 10 days for return.
  • And we remember that our products have a permanent guarantee.
  • FOR WOMEN WHAT'S THE BEST STRAP, DOUBLE OR SINGLE?

  • The double with certainty, even using one camera the double strap doesn't twist in the back as happens with those of Nylon. The double goes through both shoulders returning to the back as the single passes through one shoulder and crosses from one side to the other at chest height, in the case of women this may bother, because the strap passes between the breasts, which does not happens with the double strap.
  • IS SAFE AND COMFORTABLE?

  • Extraordinarily, you will be amazed how you will feel less tired after a day of work with the double straps. As for safety, we use a sailboat snap shackle that holds more than 500kg in weight and an extremely sturdy coupling screw and to complete it still has the safety backup, even if everything fails or the screw accidentally release, the safety backup, which is tied in at a second point in the camera, will prevent your equipment from falling to the ground.
  • DOES THE DOUBLE STRAP PULL THE BODY BACK?

  • Yes, and this is good, unlike other straps, ours leave the camera slightly back, positioning the back in a more comfortable posture. Understand why: We all have a gravitational center, when we put something heavy in front of us (holding or hanging) our center of gravity changes, causing in our case the photographer to make an effort with the spine to balance, this effort is almost unconscious , he does not realize that he does, but at the end of a wotk with many hours makes a lot of difference to column, he feels tired and thinks that it because of it, the hours standing, the stress but not even imagine that more than a third of this tiredness is by stress with the spine. The double trap changes this completely, we have many reports from users telling us how they feel better after work.
  • IS QUICK THE CHANGE FROM ONE CAMERA TO ANOTHER WITH THE DOUBLE STRAP?

  • It is the fastest available, just a little bit of use for the photographer to quickly get a camera or another.
  • DO I NEED TO DISENGAGE THE CAMERA TO USE?

  • No need, it runs in the strap as you pull it up to face height to use and even if you need to take an aerial shot (above the head) just disengage the sailboat snap shackle and leave the backup safe, this is very fast.
  • DOES THE LEATHER STAY MY CLOTHES?

  • As with all colored leather there is the possibility of staining if the leather gets very wet, but it is very rare. Our leathers used today have never had a report of this happening.
  • DO DOUBLE STRAP HAVE MY STYLE?

  • More and more photographers today need to have style, I listen to some photographers thinking they can draw a lot of attention in an work with the strap, but that's good, it's important that the guests recognize you as the professional photographer hired. Today there are many guests with large cameras and if you do not stand out it may not be noticed. And if you stand out with something stylish and stylish like a Black Hold strap this will only add value.
  • HOW CAN I CLEAN AND PRESERVE BLACK HOLD PRODUCTS?

  • Leather moisturizers are the best options, in any good shoe store you will find leather moisturizer, just pass a thin layer every 3 months that it will always be like new.
  • DO I HAVE TO BE A WEDDING PHOTOGRAPHER TO USE THE DOUBLE STRAP?

  • NO! It serves all photographers, photojournalists, photographers of children, fashion, parties and studio.
  • WHAT IF SOME PART BREAKS IN MY BELT OR BAG?

  • If anything breaks, we will fix it. For us it is important that it works and that you are happy with the product.
  • CAN I LINK A THIRD CAMERA TO THE DOUBLE STRAP?

  • Yes, with a pair of backups it is easy to put a third camera at chest height, only recommending it to do with a light and small camera like a Mirrorless.
  • CAN I USE ONLY ONE CAMERA ON THE DOUBLE STRAP WITHOUT IT TWIST?

  • Yes, the system was designed to carry 1, 2 or 3 cameras, to use only one camera you need to attach the slider that will not be used in the D-ring at chest height or better yet, fasten it to the pants where you pass the belt making the system even firmer, or even using a bag like the Bag Hold or the Little Bag on the side that is not being used by a camera.
  • IS THE DOUBLE STRAP COMPLETE? DOES IT COME WITH ALL I NEED?

  • Yes, each double strap is accompanied by the set screws, sliders and safety backups. But a piece of advice, if you have and use a lot of large lenses with a ring, like the 70x200mm it's cool you get an extra coupling screw to get it fixed in the lens, it makes it much easier to use, you don't need to remove the camera screw and ring, since by the size of the lens it is necessary to fasten it by the ring so that it does not run the risk of hitting her parasol on the ground when lowering for some photo.
  • RETURN POLICY

  • Double Strap has 30 days to be returned if the customer does not like or does not get used to it, all other products the deadline is 7 days after delivery.
  • INTERNATIONAL SALES AND DELIVERIES.

  • Keep in mind that your country can charge import taxes and Black Hold has no control, each place has its own policies about it. The deliveries are always by the official mail of each country and it takes between 10 and 20 days for most of the countries.
  • EXCHANGES

  • If you chose a size that was not good, just send us that we change your strap to a more appropriate size (shipping is not included)